- Assurance Services
- DDoS Protection and Mitigation Service and SLA
- Fastly product lifecycle
- Fastly’s Full-Site Delivery
- Fastly's Media Shield
- Fastly's On-the-Fly Packaging service
- Fastly’s Streaming Delivery
- HIPAA-Compliant Caching and Delivery
- Live Event Monitoring Service
- Logging Insights Package
- PCI-Compliant Caching and Delivery
- Performance Optimization Package
- Platform TLS Certificate Management Product
- Private Origin Peering
- Professional Services
- Related offerings
- Service availability SLA
- Subscriber Provided Prefix
- Summary product definitions
- Support description and SLA
- Technical Account Management
- TLS オプション
- TLS service options
- WAF Quick Start Package
- WAF Support and SLA
- WAF Tuning Package
- WAF Tuning Plus Package
- Fastly's Legacy Full-site Delivery services
- Fastly's Legacy Media Shield
- Legacy Platinum Support and SLA
- Legacy Premium Support and SLA
Products and services
These articles provide plain English descriptions and details about Fastly's products and features and their paths through Fastly's product lifecycle. They also describe service level agreements offered by Fastly that provide information to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased.
DDoS Protection and Mitigation Service and SLA
Fastly offers DDoS Protection and Mitigation Service to customers with a sustained DDoS threat risk or with short term and seasonal events to protect. While the DDoS Protection and Mitigation Service cannot prevent or eliminate attacks or guarantee the uptime of your origin servers, it offers the following resources to assist you with mitigating the service and financial impacts of DDoS and related attacks.Read more...
Fastly’s Full-Site Delivery
Fastly’s Full-Site Delivery allows you to speed up websites and mobile applications by pushing content closer to users, providing improved and secure experiences across the world. Full-Site Delivery includes the following features.Read more...
Fastly's On-the-Fly Packaging service
Fastly offers an "on-the-fly," dynamic, video-on-demand content packaging service. Rather than requiring you to pre-package all protocols of a viewer-requested video, Fastly allows you to dynamically package video content in different HTTP streaming formats in real time, using source files. That video content then becomes immediately available to viewers.Read more...
Fastly’s Streaming Delivery
Fastly’s Streaming Delivery allows you to scale your streaming content delivery when you will not be using your Fastly services for any of the other HTTP content formats supported by Fastly’s Full Site Delivery.Read more...
HIPAA-Compliant Caching and Delivery
You can configure the Fastly CDN service to cache and transmit protected health information (PHI) in keeping with Health Information Portability and Accountability Act (HIPAA) security requirements. Use the following features to ensure secure handling of cache data that contains PHI:Read more...
Live Event Monitoring Service
With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help troubleshoot issues with your Fastly service. We will also alert you as we detect issues with Internet congestion and with upstream or downstream providers. We do this in real time throughout your event using a dedicated chat channel. This allows you to receive alerts and notifications as well as ask questions without losing time spent contacting support and recounting what the issue is. Fastly’s Live Event Monitoring Service is performed from Fastly’s offices and does not include support on-site at your facilities.Read more...
Logging Insights Package
Fastly’s Logging Insights Package provides you with guidance and customization of dashboard graphs in your third-party logging endpoint. After we’ve interviewed you to identify your specific business needs, we’ll write advanced queries and create customized dashboards for the logs stored in your logging endpoint. You can then analyze and correlate any aspect of HTTP and HTTPS requests and responses to gain visibility into your service, allowing you to make decisions and changes. We'll then answer your questions and incorporate feedback to further customize the dashboards.Read more...
PCI-Compliant Caching and Delivery
We have designed Fastly's core CDN service with Payment Card Industry Data Security Standard (PCI DSS) compliance in mind. With proper authorization on your account, you can use Fastly's beresp.pci VCL variable to automatically cache content in a manner that satisfies PCI DSS requirements.Read more...
Performance Optimization Package
Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of your Fastly services. Fastly's Professional Services team can help you use real-time analytics to identify potential improvements for your site's performance.Read more...
Platform TLS Certificate Management Product
Fastly's Platform TLS Certificate Management Product allows you to programmatically manage certificates and keys for Transport Layer Security (TLS) using a web API.Read more...
Private Origin Peering
Private Origin Peering provides you with a direct fiber connection between your origin servers and a Fastly shield POP thus reducing the number of organizations (and by association, the number of servers) handling your data.Read more...
Fastly offers a range of Professional Services to help you begin using Fastly services. Choose between Service Implementation, Service Management, or Consulting Engagement Services, depending on your needs. For more information about any of our Professional Services packages, contact firstname.lastname@example.org.Read more...
Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased. These service level agreements offered by Fastly provide information to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased.Read more...
Subscriber Provided Prefix
Fastly's Subscriber Provided Prefix product allows you to have your IP spaces announced, routed, and served by Fastly infrastructure for use with production services. When you purchase this product, you provide your own IP address space to Fastly rather than use Fastly IP addresses. You can then direct traffic to your own IP addresses, which are reachable via HTTP Anycast on Fastly's infrastructure.Read more...
Support description and SLA
Support availability and response times vary depending on the type of account you have and the level of support you have purchased. The following table summarizes those offerings:Read more...
Technical Account Management
Fastly offers the ability to purchase the support of a Customer Support engineer to serve as a Technical Account Manager (TAM) for your organization. TAMs help you optimize your use of Fastly's products and features by providing proactive check-ins and regular reviews to help you analyze your account's service configurations and their performance. TAMs also provide enhanced troubleshooting coordination with Fastly's support and professional services organizations.Read more...
TLS service options
Fastly provides a variety of Transport Layer Security (TLS) services that allow websites and applications to serve traffic over HTTPS, offering privacy and data security for services. To serve secure HTTPS traffic from Fastly, your website needs a valid TLS certificate with a matching private key. You can generate and upload these yourself or have Fastly do this automatically on your behalf.Read more...
WAF Quick Start Package
Fastly’s WAF Quick Start Package provides your organization with basic setup and provisioning of your WAF by Fastly. For more information about this package, contact email@example.com.Read more...
WAF Support and SLA
IMPORTANT: No security product, such as a WAF or DDoS mitigation product, including those security services offered by Fastly, will detect or prevent all possible attacks or threats. Subscribers should maintain appropriate security controls on all web applications and origins, and the use of Fastly's security products do not relieve subscribers of this obligation. Subscribers should test and validate the effectiveness of Fastly's security services to the extent possible prior to deploying these services in production, and continuously monitor their performance and adjust these services as appropriate to address changes in the Subscriber's web applications, origin services, and configurations of the other aspects of the Subscriber's Fastly services.Read more...
WAF Tuning Plus Package
Fastly’s WAF Tuning Plus Package provides your organization with enhanced professional maintenance of your WAF by Fastly. The WAF Tuning Plus Package also improves visibility into application layer threats and strengthens your overall security posture. The WAF Tuning Plus Package includes ongoing tuning and configuration services designed to help protect you against critical threats. To protect against WAF bypass attacks, it also includes authenticated TLS to origin.Read more...