Our support hours are Monday - Friday, 4:00 am - 7:00 pm PT (except US public holidays.)
For urgent after hours support, mark your priority as “urgent”.
|Low||General questions, feature requests|
|Normal||Minor impact, cosmetic issues, non-prod|
|High||Notable impact on the service|
|Urgent||Critical, immediate impact to production|
Incident information (outages, lack of functionality, etc) is always published as quickly as possible on our status page:
Subscribe to status page updates via email, text, webhook, and RSS directly on the status page by clicking on Subscribe to Updates.