Contacting Support
Our support hours are Monday - Friday, 4:00 am - 7:00 pm PT (except US public holidays).
For urgent after hours support, mark your priority as “urgent”.
| Priority | Severity |
|---|---|
| Low | General questions, feature requests |
| Normal | Minor impact, cosmetic issues, non-prod |
| High | Notable impact on the service |
| Urgent | Critical, immediate impact to production |
Click here to open a new support ticket.
Status Page
Incident information (outages, lack of functionality, etc) is always published as quickly as possible on our status page:
https://status.signalsciences.net/
Subscribe to status page updates via email, text, webhook, and RSS directly on the status page by clicking on Subscribe to Updates.