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Support

access_time Updated Oct 19, 2021

Contacting Support

Our support hours are Monday - Friday, 4:00 am - 7:00 pm PT (except US public holidays.)

For urgent after hours support, mark your priority as “urgent”.

Priority Severity
Low General questions, feature requests
Normal Minor impact, cosmetic issues, non-prod
High Notable impact on the service
Urgent Critical, immediate impact to production

Click here to open a new support ticket.

Status Page

Incident information (outages, lack of functionality, etc) is always published as quickly as possible on our status page:

https://status.signalsciences.net/

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