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Setting up agent alerts

access_time Updated Nov 23, 2022

You can set up agent alerts to inform you when thresholds are reached. To set up agent alerting, click on the Manage Alerts button at the top of the Agents page.

The alerting system uses our integrations to communicate. You must first have at least one integration configured to set up an agent alert. There are two types of alerts:

  • Average RPS: Will alert whenever the average number of requests per second (RPS) for all agents across all sites reaches a specified threshold. We offer an out-of-the-box alert (disabled by default) if the average number of requests per second (RPS) for all agents falls below 10. If you are a high RPS customer, this alert could let you know of a possible issue.
  • Online Agent Count: Will alert whenever the number of online agents reaches a specified threshold. We offer an out-of-the-box alert (disabled by default) when the agent count falls to zero, which could be indicative of a problem.

Note: You likely do not need both alerts enabled. Most customers find it useful to have one, but not both, enabled. Which alerts are useful to you will be specific to your setup.

You can edit and create multiple alerts. Currently, we offer alerting based on average agent RPS across all sites and online agent count. You can customize these alerts to specify values, boolean operators (such as “less than” or “equal to”), and a length of time after which to send the alert.