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Special Help Desk Support Series Update for July 11, 2014

We've updated our help desk support series by adding several new categories of documents and making some significant updates to some existing documents.

Additions to Getting Started with Fastly

We've added a set of documents to help you understand the basics about each of Fastly's major features and how Fastly's services work. In our new "How Fastly Services Work" subcategory you'll find these new documents:

In addition to how our services work, we've added an entire set of documents to help you understand the basics of the Fastly application web interface. In our new "Fastly's Web Interface" subcategory you'll find these new documents:

We've also written down some important details about Fastly Customer Support, including instructions on how to submit requests for support help and what happens when we receive those requests. In our new "Customer Support" subcategory you'll find these new documents:

Basic & Advanced Configuration Updates

Finally, we've made some significant updates to the following existing configuration help files:


Our documentation archive contains PDF snapshots of docs.fastly.com site content as of the above date. Previous updates can be found in the archive as well.