Support

These articles provide information about Fastly services and support solutions.

Information about services available to subscribers who purchase Assurance Services.

Read more

Fastly offers Next-Gen WAF (powered by Signal Sciences) customers a Fastly Managed Security Service that provides your organization with…

Read more

Fastly Next-Gen WAF (powered by Signal Sciences) (Next-Gen WAF) professional services provide your organization with training…

Read more

With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help…

Read more

Information about Fastly's service level agreement.

Read more

Information about Fastly's support offerings and availability.

Read more

Fastly allows customers to purchase assistance from Solutions Engineering staff to help you onboard and optimize your use of Fastly's…

Read more

Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of…

Read more

Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have…

Read more

Fastly offers Fastly Next-Gen WAF (powered by Signal Sciences) customers a Response Security Service (RSS) that provides your organization…

Read more

Fastly endeavors to maintain 99.9% availability of the Signal Sciences Hosted Dashboard ( Hosted Dashboard ), which is used by the Fastly…

Read more

Security support availability and response times vary depending on the type of account you have and the level of support you have…

Read more

Fastly offers customers the ability to purchase the support of a Security Technical Account Manager for your organization. These specialists…

Read more

Fastly offers the ability to purchase the support of a Fastly Engineer to serve as a Technical Account Manager (formerly referred to as a…

Read more