Support

Information about services available to subscribers who purchase Assurance Services.

Fastly offers DDoS Protection and Mitigation Service to customers with a sustained DDoS threat risk or with short term and seasonal events to protect.

The Fastly Managed Security Service provides your organization with continuous monitoring of your included Fastly security products…

Fastly Next-Gen WAF (Next-Gen WAF) professional services provide your organization with training, implementation, and maintenance services…

With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help…

Information about Fastly's service level agreement.

Information about Fastly's support offerings and availability.

Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of…

Fastly allows customers to purchase assistance from Solutions Engineering staff to help you onboard and optimize your use of Fastly's…

Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have…

Fastly offers Fastly Next-Gen WAF customers a Response Security Service (RSS) that provides your organization with enhanced access to our…

Fastly endeavors to maintain 99.9% availability of the Signal Sciences Hosted Dashboard ( Hosted Dashboard ), which is used by the Fastly…

Security support availability and response times vary depending on the type of account you have and the level of support you have…

Fastly offers customers the ability to purchase the support of a Security Technical Account Manager for your organization. These specialists…

Fastly offers the ability to purchase the support of a Fastly Engineer to serve as a Technical Account Manager (formerly referred to as a…