Support

These articles provide information about Fastly services and support solutions.

Information about services available to subscribers who purchase Assurance Services.

Fastly offers the ability to purchase the support of a Cloud Engineer to serve as a Designated Technical Specialist for your organization…

Fastly offers Next-Gen WAF (powered by Signal Sciences) customers a Fastly Managed Security Service that provides your organization with…

Fastly Next-Gen WAF (powered by Signal Sciences) (Next-Gen WAF) professional services provide your organization with training…

With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help…

Information about Fastly's service level agreement.

Information about Fastly's support offerings and availability.

Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of…

Fastly allows customers to purchase assistance from Solutions Engineering staff to help you onboard and optimize your use of Fastly's…

Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have…

Fastly offers Fastly Next-Gen WAF (powered by Signal Sciences) customers a Response Security Service (RSS) that provides your organization…

Fastly endeavors to maintain 99.9% availability of the Signal Sciences Hosted Dashboard ( Hosted Dashboard ), which is used by the Fastly…

Security support availability and response times vary depending on the type of account you have and the level of support you have…

Fastly offers customers the ability to purchase the support of a Security Technical Account Manager for your organization. These specialists…