Frequently asked questions

Basics

Here are some answers to a few basic Signal Sciences questions.

What platforms does SigSci support for the module/agent?

Our supported platforms are documented on our compatibility and requirements page.

If you want to install on another version, OS, or a something new altogether, contact us. Sometimes we can spin up a new version as fast as a day.

Does SigSci provide an API?

Yes, and there is no difference between the customer API and the API Signal Sciences uses to power your dashboards. Full documentation for our REST API can be found here.

Where does Signal Sciences host the Services?

Signal Sciences is hosted across multiple availability zones in Amazon AWS.

What does Signal Sciences need firewall access to?

See Architecture.

What are the default timeouts for the Signal Sciences modules?

When the module receives a request, it sends it to the agent for processing. The module then waits for a decision from the agent (whether or not to block) for a set amount of time before defaulting to allowing the request through. The default timeouts vary by module type and are listed below:

Account

Here are some answers to a few basic account questions.

How do I add more users?

See User Management.

How do I add a new site?

See Site Management.

How do I install the Signal Sciences module/agent on a new site?

Go to Installation Process and follow the instructions. Any questions? Contact us.

How do I know what version I'm running?

Agent version information can be viewed on the Agents page of the console:

1. Log in to the Signal Sciences console.
2. From the Sites menu, select a site if you have more than one site.
3. Click Agents from the navigation bar.

How can I be notified when a new agent or module version is released?

You can subscribe to release notifications through any of the available Corp Integrations. The releaseCreated integration event will trigger the integration to notify you when a new agent or module version is released.