Is someone available to help me with console and/or agent/module issues?
Our whole team is at your disposal to help with any issues you have. Call, text, or email us with issues. And if all else fails, contact us.
What platforms does SigSci support for the module/agent?
Our supported platforms are documented on our Compatibility and Requirements page.
If you want to install on another version, OS, or a something new altogether, contact us. Sometimes we can spin up a new version as fast as a day.
Does SigSci provide an API?
Yes, and there is no difference between the customer API and the API Signal Sciences uses to power your dashboards. You can find full documentation of our REST API here.
Where does Signal Sciences host the Services?
Signal Sciences is hosted across multiple availability zones in Amazon AWS.
What does Signal Sciences need firewall access to?
Please see Architecture
What are the limits of Signal Sciences features?
|Lists||25 per corp + 25 per site|
|Items in a List||5000|
|Signals||100 per corp + 100 per site|
|Request Rules||1000 per corp + 1000 per site|
|Signal Exclusions||1000 per corp + 1000 per site|
|Rate Limit Rules||10 per site|
What are the default timeouts for the Signal Sciences modules?
When the module receives a request, it sends it to the agent for processing. The module then waits for a decision from the agent (whether or not to block) for a set amount of time before defaulting to allowing the request through. The default timeouts vary by module type and are listed below:
|All other modules||100ms|
What does it mean for a feature to be listed as “experimental”?
Features listed as “experimental” are not fully developed and are subject to change. Use caution when building automated processes involving these features as their functionality may change as they progress.
How do I add more users?
Please see User Management
How do I add a new site?
Please see Site Management
How do I install the Signal Sciences module/agent on a new site?
How do I navigate between sites?
To switch between sites, click on the site selector on the left side of the top navigation bar and select from the list of sites enabled on your account. This functionality will appear only if you have more than one site set up for your organization and if you have permissions to view multiple sites.
How do I know what version I’m running?
You can view agent version information by going to Installed Agents
Log into the console
Select a site if you have more than one site
![configurations.png "Agent Configuration"](/images/documentation/configurations.png) **Example:**
How can I be notified when a new agent or module version is released?
You can subscribe to release notifications through any of the available Corp Integrations. The
releaseCreated integration event will trigger the integration to notify you when a new agent or module version is released.