Setting up TLS with certificates Fastly manages

This guide describes how to use Fastly TLS to enable HTTPS for a domain using a certificate managed by Fastly. Fastly-managed certificates use the ACME protocol to procure and renew TLS certificates. You have several options for certification authorities:

• Certainly, Fastly's publicly-trusted certification authority
  IMPORTANT

  This information is part of a limited availability release. For additional details, read our product and feature lifecycle descriptions.

• Let’s Encrypt, a third-party non-profit certification authority
• GlobalSign, a third-party commercial certification authority

To serve secure traffic from Fastly using HTTPS, a website or application needs to provide clients with a valid TLS certificate signed by a trusted certification authority. TLS (Transport Level Security) and its predecessor SSL (Secure Sockets Layer) are the protocols that allow clients to form secure server connections so traffic can be served over HTTPS.

Before you begin

To use Fastly TLS with Fastly-managed certificates, be sure you have the following prerequisites in place:

• a Fastly user account assigned the role of superuser or assigned a user role with added TLS management permission
• permission to modify the DNS records on the relevant domains that appear as SAN entries on the TLS certificate
• the relevant domains added to a properly configured Fastly service

The Fastly TLS web interface is compatible with certificates that have been uploaded as part of the Customer-Provided TLS Certificate Hosting Service with the following limitations:

• If you replace previously uploaded certificates, you can continue to use the Customer-Provided TLS Certificate Hosting Service with no changes to your bill.
• Removing a previously uploaded certificate from the Customer-Provided TLS Certificate Hosting Service and uploading a new one using Fastly TLS will result in the new certificate being counted in your bill for Fastly TLS. The old certificate will continue to be billed per any contracted term for the Customer-Provided TLS Certificate Hosting Service.

For information on migrating certificates from the Customer-Provided TLS Certificate Hosting Service to Fastly TLS, contact support.

In addition to these prerequisites, be sure you understand the following limitations:

• Fastly managed certificates require clients to support TLS v1.2 and Server Name Indication (SNI) by default. To discuss how you can use settings other than these defaults, contact sales@fastly.com. The ability to use custom settings may require you to use a dedicated Fastly IP address pool, which must be purchased separately.
• Fastly TLS does not support the Triple DES (3des) cipher suite.
• Free trial accounts include Fastly-managed certificates for two domains using the Certainly certification authority. Upgrade to a paid account to secure additional domains or to upload a self-managed certificate.

Setting up TLS for a domain

Setting up TLS for a domain requires you to secure the domain by registering it with a certification authority. To start this process through Fastly’s web interface (instead of programmatically) follow these steps.

Setting up TLS for the first time

To set up TLS for the first time, complete the following:

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.
3. Click the Get started button.
4. In the Domain Name field, enter the apex domain (e.g., example.com), subdomain (e.g., www.example.com or api.example.com), or wildcard domain (e.g., *.example.com) you want to secure.
5. From the Certification Authority menu, select one of the certification authorities to secure your certificate. Prices vary between certification authorities, sometimes significantly. Be sure to review the details about these differences on our pricing page.
6. From the Select a TLS Configuration menu, select the TLS configuration to apply. The configuration defines both the IPs that the certificate will be deployed to and the associated TLS settings that will be applied. The default option is HTTP/3 & TLS v1.3 +0RTT.
7. Click Continue. The TLS domains page appears displaying your domain along with detailed steps on how to verify that you own it.

Setting up TLS for subsequent domains

After you've set up TLS for your first domain, you can secure multiple additional domains from the TLS domains page.

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.

3. Click the Secure another domain button.

4. In the Domain field, enter one or more apex domains (e.g., example.com), subdomains (e.g., www.example.com or api.example.com), or a wildcard domain (e.g., *.example.com) and click the Add button. Domains you add appear in the Common name area of the page.

   If you only have one domain, the common name will be the same as the domain name. If you add more than one domain, they will appear in a menu. By default, the first domain you add will be selected for you. Select another domain from the Common name menu if that's not the one you want.

5. From the selection menu that appears, select Use certificates Fastly obtains for you. The Enter subscription details page appears.

6. From the Select a certification authority controls, choose one of the certification authorities to secure your certificate. Prices vary between certification authorities, sometimes significantly. Be sure to review the details about these differences on our pricing page.

7. From the Select a TLS Configuration menu, select the TLS configuration to apply. The configuration defines both the IPs that the certificate will be deployed to and the associated TLS settings that will be applied. The default option is HTTP/3 & TLS v1.3 +0RTT.

8. Click Submit. The Subscription details page appears displaying your domains along with detailed steps on how to verify you own them.

Verifying domain ownership

To begin serving HTTPS traffic, Fastly needs to verify that you control any domain you’ve added to the web interface. Fastly allows you to verify apex domains and subdomains via the ACME DNS challenge, the ACME HTTP challenge, or via email validation. Each requires you to make specific DNS changes. Wildcard domains require the DNS challenge or email validation challenge type.

Using the ACME DNS challenge to verify domain ownership

The default method for verifying you control a domain being added to a Fastly managed TLS certificate uses the ACME DNS challenge type. It’s suitable for all kinds of domains (apex, subdomains, and wildcards). It will only point the _acme-challenge subdomain at Fastly, allowing you to set up TLS first, before pointing production traffic at Fastly.

To use this verification method, create a CNAME record with a unique target for your domain. Follow the steps below to view the formats for the CNAME record and target.

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.

3. Click the TLS subscriptions tab.

4. Click the View subscription details link for the subscription you want to make changes to.

5. Click the Verification options link in the Verification column for the domain you want to verify. The Verify domain ownership page appears with formats for the record and target.

   

The steps to create the CNAME record will vary depending on your DNS provider's control panel interfaces. Refer to your DNS provider's documentation for exact instructions on how to do this. Your CNAME record must use the format _acme-challenge.DOMAIN_NAME (e.g., _acme-challenge.www.example.com) and must be pointed to a unique target for your domain (e.g., domain_token.fastly-validations.com). Once you’ve pointed your DNS records at Fastly, we encourage you to keep the _acme-challenge subdomain CNAME in place to avoid interruptions in service.

Using the ACME HTTP challenge to verify domain ownership

Another method for verifying you control a domain uses the ACME HTTP challenge. This method is only suitable for apex domains and subdomains (wildcard domains can only be verified using DNS or email challenges). It will point production traffic immediately at Fastly.

To use this verification method, follow the steps below to view the formats for the CNAME record and target.

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.

3. Click the TLS subscriptions tab.

4. Click the View subscription details link for the subscription you want to make changes to. The Subscription details page appears.

5. Click the Verification options link in the Verification column for the domain you want to verify. The Verify domain ownership page appears with formats for the record and target.

6. Choose the verification alternative that suits your needs for the ACME HTTP challenge:

   • for a subdomain, create a CNAME record that points directly to the Fastly hostname
   • for an apex domain, create A records for the domain with the noted IP addresses

Once set up using either alternative, production traffic will immediately begin flowing through Fastly.

Using an email challenge to verify domain ownership

Domain control can also be verified via email when you've chosen GlobalSign as your certification authority. (Let's Encrypt does not support email challenges for domain verification.) To use this verification method, follow the steps below.

1. Contact support to enable the setting for verifying domain control via email.

2. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
3. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.

4. Click the TLS subscriptions tab.

5. Click the View subscription details link for the subscription you want to make changes to. The Subscription details page appears.

6. Click the Verification options link in the Verification column for the domain you want to verify. The Verify domain ownership page appears.

7. In the Email validation section, use the menu to select the email address you want email verification sent to. When selected as the certification authority, GlobalSign will provide Fastly with a list of acceptable email addresses to which a verification email can be sent. Generally, the list will include email addresses like the following:

   • admin@example.com
   • administrator@example.com
   • hostmaster@example.com
   • postmaster@example.com
   • webmaster@example.com

8. Click the Get verification email button.

Fastly will then instruct GlobalSign to send a verification email to the address you specify. It will contain a link that you must click to complete the domain ownership verification process.

What happens next

It should take no more than an hour for the TLS enablement process to progress through all of the TLS statuses shown below:

Troubleshooting

If more than an hour has passed and TLS enablement appears to be stalled in one of the stages of adding a domain, there is likely an issue.

Domains stuck in the Checking domain DNS records state

If the domain is stuck in the Checking domain DNS records state, it is likely that you have not configured your DNS records correctly in order to verify domain ownership. You can check the DNS records yourself using a dig command in a command line application as follows:

Be sure to replace example.com with the hostname you used when you configured your DNS records.

If you have correctly configured your DNS records, the result from this command will include one of the CNAME or A Records required for verification as defined in the Verifying domain ownership instructions.

If you recently added or modified DNS records, you may need to wait up to 72 hours for your DNS changes to propagate across the internet. If you don’t see these addresses within that time period, you may have misconfigured your DNS records.

If you are still having issues, there may be a Certification Authority Authorization (CAA) record on your domain that is blocking the certification authority from issuing certificates. This CAA record is used to specify which certification authorities (CAs) are allowed to issue certificates for a domain. If a CAA record exists, you may need to remove this record in order to use a managed Fastly TLS certificate.

Domains stuck in the Certificate requested state

If the domain is stuck in the Waiting for a response from CA state, this is likely a temporary issue with the certification authority. Be sure to allow up to an hour in this state before contacting support for assistance. If this is a new certificate request, you can also try deleting the domain and starting again.

TLS activated but certificate not deployed everywhere

If the domain displays the Activated state but the certificate doesn’t appear to be available everywhere, the certificate is likely still in the process of being deployed throughout the Fastly network. It can take anywhere from 20 minutes to an hour for certificates to fully deploy. Be sure to allow up to an hour in this state before contacting support for assistance.

Subscriptions listed as failed

A subscription displays the Failed state if it is a new subscription and fails to issue a certificate for seven days or an existing subscription that fails to renew a certificate for seven days beyond its expiration date. You will also receive an email notification about failed subscriptions.

Subscriptions typically fail if you are not pointing traffic to Fastly or if you don't have proper DNS records in place. Once you resolve these issues, you can try to re-issue the subscription using the steps below:

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.
3. Click the TLS subscriptions tab. The TLS subscriptions page appears, displaying your subscriptions and their state.
4. Click the View subscription details link for the failed subscription. The Subscription details page appears.
5. Click the Retry now button.

After you retry a failed subscription, we will try to issue or renew the associated certificate for a 24-hour period. If we still cannot obtain a certificate after 24 hours, the subscription will again be marked as failed.

Pointing DNS to serve HTTPS traffic

To serve secure traffic via HTTPS once the certificate is deployed, follow these steps.

1. Ensure that the domains you've added via the TLS domains interface have been added to a properly configured Fastly service.

2. Configure your DNS records to point traffic at the newly created certificate’s IP addresses. If you used the HTTP challenge method to verify domain ownership, you’re already pointing traffic at the certificate. All DNS details (CNAME, A records, and optionally AAAA records) can be found by clicking See DNS details to view the TLS configuration associated with the domain.

   For an apex domain (e.g., example.com), you'll need to create an A record with your DNS provider. For subdomains and wildcard domains (e.g, www.example.com or *.example.com), you'll need to create a relevant CNAME record.

Your domains and certificates can be set to use one or more TLS configurations. For more information, refer to the details on managing DNS and TLS configurations.

Managing TLS subscriptions

You can use the TLS subscriptions page to add or remove domains on the subscription or change the common name. To manage your TLS subscriptions, follow these steps.

1. Log in to the Fastly web interface and click the Secure link. The Secure page appears displaying an overview of Fastly's security offerings.
2. Click the Manage certificates button. The TLS domains page appears displaying any domains for which TLS has been or can be activated.

3. Click the TLS subscriptions tab. The TLS subscriptions page appears, displaying your subscriptions and their state.

4. Click the View subscription details link for the subscription you want to make changes to. The Subscription details page appears.

   

5. Click the Manage Subscription button. The Manage Subscription details page appears.

   NOTE

   You can only manage a subscription in Pending, Issued, and Renewing states.

6. From the Manage Subscription details page, you can do the following:

   

   • Add new domains: In the Domain field, enter one or more apex domains (e.g., example.com), subdomains (e.g., www.example.com or api.example.com), or a wildcard domain (e.g., *.example.com) and click the Add button. Separate multiple domains with a comma.
   • Remove existing domains: Click the trash can icon in the Actions column on the same line as the domain you want to delete. Follow the instructions in the confirmation window to complete the deletion.
   • Change the subscription common name: From the Common name menu, select the domain used to represent this subscription.

7. After making any changes to the subscription, click Submit. A message appears asking to confirm your changes.

8. Click Confirm changes to submit your changes. To return to the previous screen, click No, review changes.

Deactivating TLS and deleting a TLS domain

Once a domain has TLS activated, you have the option to deactivate TLS via the Deactivate TLS button listed on each domain card on the TLS domains page. If a domain has multiple certificates, you can elect to deactivate a specific certificate by clicking Add/Edit Activations and clicking the Deactivate button next to any active configurations. If all certificates are deactivated, Fastly will no longer serve TLS traffic on the selected domain and it will become disabled. Fastly will attempt to renew a certificate for a disabled domain. To prevent this renewal process, delete the associated subscription after you disable it. Fastly will not renew certificates for deleted subscriptions.

Certificate management and renewals

Fastly currently works with two certification authorities, each with separate verification and renewal time frames that Fastly follows when managing your certificates:

• Certainly renewals. Certainly issues certificates that are valid for 30 days. Fastly will attempt to re-verify your domain and renew your certificate after 20 days. However, if your DNS records no longer point at Fastly or if a CAA record blocks Certainly, the certificate will lapse at the end of the 30-day period.

• Let's Encrypt renewals. Let’s Encrypt issues certificates that are valid for 90 days. Fastly will attempt to re-verify your domain and renew your certificate after 60 days. However, if DNS records no longer point at Fastly or if a CAA record blocks Let's Encrypt, the certificate will lapse at the end of the 90-day period.

• GlobalSign renewals. GlobalSign issues certificates that are valid for 365 days. Fastly will attempt to re-verify your domain and renew your certificate after 335 days. However, if DNS records no longer point at Fastly, or if a CAA record blocks GlobalSign, the certificate will lapse at the end of the 365-day period. Certificates provided by GlobalSign are subject to the terms of GlobalSign's Subscriber Agreement, which can be found at https://www.globalsign.com/repository.

Fastly automatically runs a DNS check for certificate renewals within the following timeframes:

• Certainly: 10 days before certificates are due to expire
• Let's Encrypt: 30 days before certificates are due to expire
• GlobalSign: 90 to 120 days before certificates are due to expire

If a DNS check indicates that a renewal is failing, Fastly will automatically email all account users with TLS management permissions, notifying them of the upcoming expiration. If the renewal continues to fail, Fastly will continue to email users on the account on a schedule up until the expiry date.

In addition, you must verify domain ownership as part of the management process. If you have the correct DNS records for verifying domain ownership and there is no blocking CAA record, but you are still receiving renewal failure emails, contact support for assistance.