Changing profile information

The Fastly web interface allows you to change the name and password currently associated with your account. If you're a superuser, it also allows you to change your email address.

Changing names

All users may change their own name. If you've been assigned the role of superuser, you can change the name of any user currently associated with your company.

Changing your name

Follow these instructions to change the name currently associated with your account:

  1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
  2. Click the Your profile link. The Your profile page appears.
  3. In the Name field, enter your name.
  4. Click Update Profile to save the changes.

Changing someone else's name

Follow these instructions to change the name currently associated with another user's account:

  1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
  2. Click the User management link. The User management page appears.
  3. In the Users area, find the appropriate user and then click the gear icon next to their name.
  4. From the menu that appears, select Edit user. The Edit user window appears.
  5. In the Name field, enter the updated name.
  6. Click Update to save the changes.

Changing passwords

All users may change their own password. If you've been assigned the role of superuser, you can change the password of any user currently associated with your company.

Changing your password

Follow these instructions to change the password currently associated with your account:

  1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
  2. Click the Change password link. The Change password page appears.
  3. Fill out the page as follows:
    • In the Current password field, enter your existing password.
    • In the New password field, enter the new password.
    • In the Confirm password field, enter the new password a second time.
  4. Click Change Password to save the changes.

Resetting someone else's password

Follow these instructions to change the password currently associated with another user's account:

  1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
  2. Click the User management link. The User management page appears.
  3. In the Users area, find the appropriate user and then click the Options menu next to their name.
  4. From the Options menu, select Send password reset. The Send password reset window appears.
  5. Verify the email address of the user, and then click Confirm and send to save the changes. Password reset instructions are emailed to the user.

Password requirements

When choosing a password keep in mind that it must:

  • be at least 7 characters long
  • contain at least one letter and one number

In addition, passwords cannot solely contain:

  • sequences of letters or numbers (e.g., 12345678, abcdefg)
  • repeated characters (e.g., 222222, aaaaaa)
  • adjacent key placements on a standard keyboard (e.g., QWERTY)

The system will prevent you from choosing a password that:

  • matches any of your four previous passwords
  • matches commonly used passwords (e.g., password123, changeme)
  • uses popular dictionary words in passwords less than 16 characters (e.g., batterystaple)
  • matches your user name or your email address

Changing email addresses

If you've been assigned the role of superuser, you can change your own email address. Confirmation messages will be sent to both your existing email address and your new email address.

If you can't access your existing email account, or if you're not a superuser, contact support@fastly.com.

Changing your email address

If you're a superuser, follow these instructions to change the email currently associated with your account:

  1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
  2. Click the Your profile link. The Your profile page appears.
  3. Enter your new email address.
  4. Click the Update Profile button. A password authentication prompt appears.
  5. Enter your password.
  6. Click the Confirm button. The Your profile page appears and an email confirmation notification is displayed.
  7. Navigate to your existing email inbox and confirm the change.
  8. Navigate to your new email inbox and confirm the change.
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