Adding and deleting user accounts

Fastly allows superusers to add users to an existing Fastly account via invitation, assigning them different roles and permissions as appropriate. You can delete user accounts when you no longer want someone to have access.

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Need to add users to Signal Sciences accounts? Our guide to managing users of the Next-Gen WAF provides details.

Adding account users

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Adding a new user to make them the billing contact for a Fastly account? Follow our billing contact instructions instead.

Adding a user to an account

To add a Fastly user to an account, send them an invitation to join following the steps below:

  1. Log in to the Fastly web interface and select Account from the account menu. Your account information appears.
  2. Click User management.

  3. In the Pending user invitations area, click Invite a user.

    the invite a new user controls for choosing a new user's role and service access permissions

  4. In the Email field, enter the email address of the user to invite.

  5. From the Choose their role options, select the role to assign the user once they accept the invitation.

  6. (Optional) From the Service access controls, select Limit access to selected services to limit access to selected services for users assigned the role of engineer.

    the service access controls and permission levels for an engineer whose access will be limited to selected services

  7. If you've chosen to limit access to selected services for a user assigned the role of engineer, select the specific permission levels for each service associated with the account.

  8. Click Invite to send an invitation to the email you specified. The email address of the user you invited appears in the Pending user invitations area and remains there until the invitation is accepted or seven calendar days have passed.

    the pending user invitations area

Resending an account invitation

To resend a pending invitation before it has been accepted or expired:

  1. Log in to the Fastly web interface and select Account from the account menu. Your account information appears.
  2. Click User management.
  3. In the Pending user invitations area, find the email address associated with the original invitation.
  4. From the Options menu, select Resend email.

Deleting an account invitation

To delete an account invitation before it has been accepted or expired:

  1. Log in to the Fastly web interface and select Account from the account menu. Your account information appears.
  2. Click User management.
  3. In the Pending user invitations area, find the email address associated with the original invitation.
  4. From the Options menu, select Delete invitation.

Deleting account users

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Deleting the owner of the account or the primary contact? Be sure to transfer ownership first or designate a new primary contact before deleting them.

To delete a user from an account, follow the steps below:

  1. Log in to the Fastly web interface and select Account from the account menu. Your account information appears.
  2. Click User management.

  3. In the Active users area, find the name or email of the user to delete.

  4. Click the Options menu to the right of the user to be deleted, then select Delete user from the menu that appears. A confirmation window appears.

  5. If the user has active API tokens associated with their account, click Review this user's API tokens to manually review and revoke them. Alternatively, select the checkbox to automatically revoke all of the user's API tokens and delete the user.

    WARNING

    Deleting an API token will break any integration actively using that credential. Verify you have changed the API token for your integrations before proceeding.

  6. Click Confirm and delete.

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Looking to close an account? Accounts can only be canceled by account owners.

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