Account info

These articles describe how to manage account access, billing, and security.


Account management

These articles describe how to manage account access.

Why is my account locked? For security reasons, Fastly limits the number of times someone can try logging in to an account. We don't want to…

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Fastly allows you change most of the details about your company after your account has been created, including the company name and address…

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Fastly allows you to define the range of IP addresses authorized on your Fastly account from which users are able to login to the Fastly…

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Fastly supports two-factor authentication, a two-step verification system, for logging in to the web interface. In a two-factor…

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The Fastly web interface allows you to use a web browser to log in from anywhere. If you have trouble logging in, refer to our guide on…

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The audit log keeps track of events related to your Fastly account, users, and services. You can use the audit log to determine which…

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Event logs keep track of events related to a service. With the appropriate user role and permissions you can use event logs to determine…

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API tokens are unique security credentials that allow human users and automated systems to prove their identity to Fastly, thereby…

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If you're having trouble logging in to https://manage.fastly.com/ or viewing features or data, refer to this page. I can't log in If you…

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Billing

These articles describe Fastly's billing and payment plans and how to make adjustments to your billing information.

We bill you as specified in your applicable ordering document. Unless otherwise specified, we will bill you monthly according to that month…

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Fastly offers a variety of account types, which we detail below. Trial accounts We provide several ways to give Fastly a try before you…

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Your bill for content delivery and streaming delivery services is affected by a combination of things including the actual traffic Fastly…

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If you've been assigned a superuser or billing role , you can manage your account plans, including upgrading to a paid account, and review…

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At the end of each month, your account's billing contact will be sent an email summarizing your current usage levels and the charges your…

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User access and control

These articles describe how to manage users with permission to access to your account.

Fastly allows superusers to add users to an existing Fastly account via invitation, assigning them different roles and permissions as…

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All users can change or reset their own password. If you've been assigned the role of superuser , you can reset the password of any user…

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Your Fastly account can be managed by multiple users through the role-based access controls in the web interface. These controls allow you…

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The Fastly web interface allows you to change the name associated with your Fastly account. Changing names Anyone can change the name…

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Fastly's multi-account user access feature allows you to manage your access to multiple Fastly accounts. If you've been invited as a user to…

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If your company uses an identity provider (IdP) like Okta or OneLogin to manage user authentication, you can enable Fastly's single sign…

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If you receive what appears to be a legitimate marketing communication or promotion from Fastly, you may opt-out of these emails at any time…

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If several employees at your company independently create testing accounts when learning about Fastly products and services , you can have…

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