Managing multiple accounts

      Last updated November 09, 2020

    Fastly's multi account user access feature allows a single user to manage multiple customer accounts. If you've been invited to more than one customer account, you can quickly switch between accounts without logging out of the Fastly web application. The multi account user access feature works with single sign-on (SSO) and two-factor authentication.

    Managing users on your account

    Users who have been assigned the role of superuser can invite existing Fastly users to an account.

    Accepting an invitation to join an account

    If you've been invited to a customer account and you don't have a Fastly user account, follow the instructions sent via email to create a user account and accept the invitation.

    If you're an existing user who already has a Fastly user account, follow the steps below:

    1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
    2. Click the Your Accounts link. The Your Accounts page appears.

      invitations on the Your accounts page

    3. Find the invitation in the list and click the Accept invite link.

    Switching accounts

    Follow the steps below to switch between the customer accounts you can access:

    1. Log in to the Fastly web interface and click the Switch Accounts link from the user menu. The Switch Accounts page appears.

      the Switch accounts page

    2. Click the Sign in link next to the service you want to log in to.
    3. If prompted, enter your password.
    4. If you have two-factor authentication enabled for your account, enter the time-based authentication code from your mobile device, then click the Sign in button.

    Viewing the accounts you can access

    Follow the steps below to view the customer accounts you can access:

    1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
    2. Click the Your Accounts link. The Your Accounts page appears with a list of the customer accounts you can access.

      the Your accounts page

    Setting a default account

    You can set a default customer account that appears automatically when you log in to the Fastly web application.

    Follow the steps below to set a default account:

    1. Log in to the Fastly web interface and click the Account link from the user menu. Your account information appears.
    2. Click the Your Accounts link. The Your Accounts page appears.

      the Your accounts page with the Set as default link

    3. Hover your cursor over a service, then click the Set as default link that appears.

    When you log in with your email address and password, the customer account you set as the default will automatically appear.

    Using API tokens

    Since an API token is scoped to a specific customer account, you'll need to create separate API tokens for each customer account. To create a new API token for a customer account, switch to the account, then follow our instructions for creating API tokens.

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