Paying your bill

At the end of each month, your account's billing contact will be sent an email summarizing your current usage levels and the charges your account incurred for the month. The email contains a link to an online copy of the related invoice.

You'll need both a valid credit card and current billing address when you switch to a paid, month-to-month account. Once your invoice gets generated, your credit card is automatically charged for the full, outstanding balance.

Changing your credit card information

To change the information for the credit card we use for automatic billing, follow the steps below:

  1. Log in to the Fastly web interface.
  2. From the user menu, select Billing.

    the user menu

  3. Click the Credit card link. The Credit card page appears.

  4. Click Edit. Details appear for the credit card you have on file with Fastly.

  5. Make any necessary changes to the credit card information in the fields provided.

    billing credit card area

  6. Click Update to save your credit card information.

TIP

Fastly never sees your credit card number. All transactions are handled by our fully PCI compliant payment gateway and their privacy policy can be found at https://www.fisglobal.com/en/privacy.

Changing your tax or billing address

To change your tax or billing address, follow the steps below:

  1. Log in to the Fastly web interface.
  2. From the user menu, select Billing.

  3. Click the Tax address link and enter the tax address information you use in the fields provided.

    the Tax Address page

  4. Click the Update Tax Address button to save the tax address information.

Changing who receives your bill

By default, your account owner is considered your billing contact and will receive your bill for Fastly services. To change who receives your bill or to add multiple email addresses for several billing contacts, contact billing@fastly.com with the addresses you’d like to send invoices to.

IMPORTANT

Invoices are only sent to the email addresses of the account owner or the billing contact. Invoices are not sent to every user assigned a billing role.

Was this guide helpful?

Do not use this form to send sensitive information. If you need assistance, contact support@fastly.com.