Support

These articles provide information about Fastly services and support solutions.

Information about services available to subscribers who purchase Assurance Services.

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Fastly offers Next-Gen WAF (powered by Signal Sciences) customers a Fastly Managed Security Service that provides your organization with…

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Fastly Next-Gen WAF (powered by Signal Sciences) (Next-Gen WAF) professional services provide your organization with training…

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With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help…

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Information about Fastly's service level agreement.

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Information about Fastly's support offerings and availability.

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Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of…

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Fastly allows customers to purchase assistance from Solutions Engineering staff to help you onboard and optimize your use of Fastly's…

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Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have…

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Fastly offers Fastly Next-Gen WAF (powered by Signal Sciences) customers a Response Security Service (RSS) that provides your organization…

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Fastly endeavors to maintain 99.9% availability of the Signal Sciences Hosted Dashboard ( Hosted Dashboard ), which is used by the Fastly…

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Security support availability and response times vary depending on the type of account you have and the level of support you have…

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Fastly offers customers the ability to purchase the support of a Security Technical Account Manager for your organization. These specialists…

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Fastly offers the ability to purchase the support of a Fastly Engineer to serve as a Technical Account Manager (formerly referred to as a…

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