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    These articles provide information about Fastly services and support solutions.

    Assurance Services

    Subscribers who purchase Assurance Services will:

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    Designated Technical Specialist

    Fastly offers the ability to purchase the support of a Cloud Engineer to serve as a Designated Technical Specialist for your organization. These specialists help you optimize your use of Fastly's products and features by providing proactive check-ins and regular reviews to help you analyze your account's service configurations and their performance. Designated Technical Specialists also provide enhanced troubleshooting coordination with Fastly's support and professional services organizations.

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    Live Event Monitoring Service

    With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help troubleshoot issues with your Fastly service. We will also alert you as we detect issues with internet congestion and with upstream or downstream providers. We do this in real time throughout your event using a dedicated chat channel. This allows you to receive alerts and notifications as well as ask questions without losing time spent contacting support and recounting what the issue is. Fastly’s Live Event Monitoring Service is performed from Fastly’s offices and does not include support on-site at your facilities.

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    Performance Optimization Package

    Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of your Fastly services. Fastly's Professional Services team can help you use real-time analytics to identify potential improvements for your site's performance.

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    Professional Services

    Fastly offers a range of Professional Services to help you begin using Fastly services. Choose between Service Implementation, Service Management, or Consulting Engagement Services, depending on your needs. For more information about any of our Professional Services packages, contact sales@fastly.com.

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    Related offerings

    Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased. These service level agreements offered by Fastly provide information to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased.

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    Service availability SLA

    Support availability and response times vary depending on the type of account you have and the level of support you have purchased.

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    Support description and SLA

    Support availability and response times vary depending on the type of account you have and the level of support you have purchased. The following table summarizes those offerings:

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