Products and services

    These articles provide plain English descriptions and details about Fastly's products and features and their paths through Fastly's product lifecycle. They also describe service level agreements offered by Fastly that provide information to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased.

    Assurance Services

    Subscribers who purchase Assurance Services will:

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    DDoS Protection and Mitigation Service and SLA

    Fastly offers DDoS Protection and Mitigation Service to customers with a sustained DDoS threat risk or with short term and seasonal events to protect. While the DDoS Protection and Mitigation Service cannot prevent or eliminate attacks or guarantee the uptime of your origin servers, it offers the following resources to assist you with mitigating the service and financial impacts of DDoS and related attacks.

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    Fastly product lifecycle

    Fastly releases or retires its products and features as detailed below.

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    Fastly’s Full-Site Delivery

    Fastly’s Full-Site Delivery allows you to speed up websites and mobile applications by pushing content closer to users, providing improved and secure experiences across the world. Full-Site Delivery includes the following features.

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    Fastly's Media Shield

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    Fastly's On-the-Fly Packaging service

    Fastly offers an "on-the-fly," dynamic, video-on-demand content packaging service. Rather than requiring you to pre-package all protocols of a viewer-requested video, Fastly allows you to dynamically package video content in different HTTP streaming formats in real time, using source files. That video content then becomes immediately available to viewers.

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    Fastly’s Streaming Delivery

    Fastly’s Streaming Delivery allows you to scale your streaming content delivery when you will not be using your Fastly services for any of the other HTTP content formats supported by Fastly’s Full Site Delivery.

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    HIPAA-Compliant Caching and Delivery

    You can configure the Fastly CDN service to cache and transmit protected health information (PHI) in keeping with Health Information Portability and Accountability Act (HIPAA) security requirements. Use the following features to ensure secure handling of cache data that contains PHI:

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    Live Event Monitoring Service

    With Fastly’s Live Event Monitoring Service, our Customer Support engineers will monitor your scheduled event's performance and help troubleshoot issues with your Fastly service. We will also alert you as we detect issues with Internet congestion and with upstream or downstream providers. We do this in real time throughout your event using a dedicated chat channel. This allows you to receive alerts and notifications as well as ask questions without losing time spent contacting support and recounting what the issue is. Fastly’s Live Event Monitoring Service is performed from Fastly’s offices and does not include support on-site at your facilities.

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    Logging Insights Package

    Fastly’s Logging Insights Package provides you with guidance and customization of dashboard graphs in your third-party logging endpoint. After we’ve interviewed you to identify your specific business needs, we’ll write advanced queries and create customized dashboards for the logs stored in your logging endpoint. You can then analyze and correlate any aspect of HTTP and HTTPS requests and responses to gain visibility into your service, allowing you to make decisions and changes. We'll then answer your questions and incorporate feedback to further customize the dashboards.

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    PCI-Compliant Caching and Delivery

    We have designed Fastly's core CDN service with Payment Card Industry Data Security Standard (PCI DSS) compliance in mind. With proper authorization on your account, you can use Fastly's beresp.pci VCL variable to automatically cache content in a manner that satisfies PCI DSS requirements.

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    Performance Optimization Package

    Fastly's Performance Optimization Package allows you to take advantage of configuration expertise to analyze and tune the performance of your Fastly services. Fastly's Professional Services team can help you use real-time analytics to identify potential improvements for your site's performance.

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    Platform TLS Certificate Management Product

    Fastly's Platform TLS Certificate Management Product allows you to programmatically manage certificates and keys for Transport Layer Security (TLS) using a web API.

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    Professional Services

    Fastly offers a range of Professional Services to help you begin using Fastly services. Choose between Service Implementation, Service Management, or Consulting Engagement Services, depending on your needs. For more information about any of our Professional Services packages, contact sales@fastly.com.

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    Related offerings

    Fastly offers service level agreements to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased. These service level agreements offered by Fastly provide information to customers based on the nature of their agreement with Fastly and the Fastly products they have purchased.

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    Service availability SLA

    Support availability and response times vary depending on the type of account you have and the level of support you have purchased.

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    Subscriber Provided Prefix

    Fastly's Subscriber Provided Prefix product allows you to have your IP spaces announced, routed, and served by Fastly infrastructure for use with production services. When you purchase this product, you provide your own IP address space to Fastly rather than use Fastly IP addresses. You can then direct traffic to your own IP addresses, which are reachable via HTTP Anycast on Fastly's infrastructure.

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    Summary product definitions

    Fastly defines each of its products as follows. For more information about any of our products, contact sales@fastly.com.

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    Support description and SLA

    Support availability and response times vary depending on the type of account you have and the level of support you have purchased. The following table summarizes those offerings:

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    Technical Account Management

    Fastly offers the ability to purchase the support of a Customer Support engineer to serve as a Technical Account Manager (TAM) for your organization. TAMs help you optimize your use of Fastly's products and features by providing proactive check-ins and regular reviews to help you analyze your account's service configurations and their performance. TAMs also provide enhanced troubleshooting coordination with Fastly's support and professional services organizations.

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    TLS オプション

    Fastly Transport Layer Security (TLS) サービスは、Web サイトやアプリケーションのトラヒックを HTTPS で配信することを可能にし、サービスにプライバシーとデータセキュリティを提供します。無償の共有ドメインオプションに加えて、 いくつかの共有証明書オプション および お客様証明書のホスティングサービス をお持ちの証明書に対して提供することができます。弊社がお客様に代わって証明書を調達し、管理を実施することもできます。

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    TLS service options

    Fastly's various Transport Layer Security (TLS) services allow websites and applications to serve traffic over HTTPS, providing privacy and data security for your services. In addition to our free shared domain option, we offer several shared certificate options and certificate hosting services for pre-existing certificates. We can also procure certificates for you, which we then host and manage on your behalf.

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    WAF Support and SLA

    IMPORTANT: No security product, such as a WAF or DDoS mitigation product, including those security services offered by Fastly, will detect or prevent all possible attacks or threats. Subscribers should maintain appropriate security controls on all web applications and origins, and the use of Fastly's security products do not relieve subscribers of this obligation. Subscribers should test and validate the effectiveness of Fastly's security services to the extent possible prior to deploying these services in production, and continuously monitor their performance and adjust these services as appropriate to address changes in the Subscriber's web applications, origin services, and configurations of the other aspects of the Subscriber's Fastly services.

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    WAF Tuning Package

    Fastly’s WAF Tuning Package provides your organization with tuning of your WAF by Fastly. For more information about this package, contact support@fastly.com.

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    WAF Tuning Plus Package

    Fastly’s WAF Tuning Plus Package provides your organization with enhanced professional maintenance of your WAF by Fastly. The WAF Tuning Plus Package also improves visibility into application layer threats and strengthens your overall security posture. The WAF Tuning Plus Package includes ongoing tuning and configuration services designed to help protect you against critical threats. To protect against WAF bypass attacks, it also includes authenticated TLS to origin.

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    Legacy offerings

    These articles provide information about Fastly's legacy offerings.

    Fastly's Legacy Full-site Delivery services

    IMPORTANT: These terms apply to Subscribers who purchased Full-site Delivery on or before October 8, 2018. For more information about our current Full-Site Delivery, contact sales@fastly.com.

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    Fastly's Legacy Media Shield

    IMPORTANT: These terms apply to Subscribers who purchased Media Shield on or before September 12, 2019. For more information about our current Media Shield product, contact sales@fastly.com.

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    Legacy Platinum Support and SLA

    NOTE: Fastly maintains support for its original Platinum Support plan. For more information about our current Gold and Enterprise Support plans or for information about our Professional Services packages, contact sales@fastly.com.

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    Legacy Premium Support and SLA

    NOTE: Fastly maintains support for its original Premium Support plan. For more information about our current Gold and Enterprise support plans or for information about our Professional Services packages, contact sales@fastly.com.

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    Third-party information

    These articles provide information about third-party technology and services incorporated into the Fastly CDN service.

    Cloud-hosted products

    The following Fastly products may use third-party cloud infrastructure to process or store content or requests for content according to our cloud infrastructure security program:

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    Sub-processors

    Fastly engages certain sub-processors in connection with the provision of the Fastly Services. A sub-processor is a Fastly affiliate engaged in the processing of personal data (each a “Fastly Affiliate”) or a third-party service provider engaged by Fastly, Inc. or a Fastly Affiliate to process personal data on behalf of Fastly’s Subscribers.

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    Third-party technology

    These articles provide information about third-party technology and services incorporated into the Fastly CDN service:

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