Professional Services

Fastly offers a range of Professional Services to help you begin using Fastly services. Choose between Service Implementation, Service Management, or Consulting Engagement Services, depending on your needs. For more information about any of our Professional Services packages, contact sales@fastly.com.

Service Implementation

How it works

Fastly Professional Services staff will personally guide you through the following stages:

  • Planning: Professional Services staff help you with requirements gathering, solution design, documentation and resource allocation.
  • Implementation: Professional Services staff help you with configuration of Fastly services and custom VCL development. They provide best-practice consulting for configuration of your origins.
  • Testing: Professional Services staff help you validate configurations and set up testing.
  • Go-Live: Professional Services staff monitor and address issues during final production testing and deployment.

Implementation, Testing, and Go-Live may involve some iterative cycles depending on the complexity of your configuration.

Implementation options

Some common implementation options we offer include:

  • Initial setup and configuration
  • End-to-end encryption setup
  • Fine-tuning cache times
  • Custom header logic
  • Dynamic content delivery optimization
  • Multi-tiered caching setup
  • Lightweight web page hosting
  • Custom purging and event-driven content management
  • Geographic or localization detection
  • Edge logic and device detection
  • Stale content configuration and origin outage handling
  • Edge authentication and authorization
  • ESI (edge side includes
  • Streaming and video packaging
  • Site performance analysis
  • Managed vendor migration

Fastly offers two Service Implementation packages:

  • Standard: Basic implementation for Fastly customers with simple content configurations.
  • Enterprise: Advanced implementation for Fastly customers with complex, custom configurations.

Service Management

For customers who require ongoing configuration and technical assistance, Fastly offers Service Management that provide professional services to you and your staff on an as-needed basis. These hours may be used to supplement your existing Support Plan or Service Implementation.

Some common activities you may need assistance with:

  • Site performance analysis
  • Varnish and VCL training
  • Service configuration
  • End-to-end encryption setup
  • Cache time fine-tuning
  • Custom header logic creation
  • Dynamic content delivery optimization
  • Multi-tiered caching setup
  • Lightweight web page hosting
  • Custom purging and event-driven content management
  • Geographic or localization detection
  • Edge logic and device detection
  • Stale content configuration and origin outage handling
  • Edge authentication
  • ESI (edge side includes) configuration
  • Streaming and video packaging

Consulting Engagement Services

For customers who require in-house expertise or dedicated resources, Fastly's Support Engineers are available to provide a range of more technical professional services, including:

  • Technical advisory services
  • Translating configurations to VCL
  • Optimization of website performance
  • On-site Varnish and VCL training
  • Non-Fastly related performance tuning
  • Adapting Fastly features to a particular customer use case
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