Professional Services

Fastly allows customers to purchase the support of Solutions Engineering staff to help you onboard and optimize your use of Fastly's services. You can work with one of our experts to help with your service implementation, configuration, and a range of other technical assistance. Our team will help you through planning, implementing, testing, and launching your production service.

Choose between Service Implementation and Professional Service Hours depending on your needs.

Prerequisites

To purchase a Professional Services offering, you must have a paid account with a contract for Fastly's services.

Service Implementation

For projects with a predefined scope, you can purchase our Service Implementation offering. Work with one of our experts to help you with tasks related to your service implementation and initial setup and configuration, like onboarding for Delivery or Compute@Edge services.

Professional Service Hours

If you’re unsure of your project needs, our Professional Service Hours offering allows you to purchase a number of hours with our Solutions Engineering team to use over a set period of time. The number of hours and the term start and end date will appear on your service order.

When you’re ready to get started on a project using your Professional Service Hours, reach out to your account team. Fastly Solutions Engineering staff will respond to your request and set up an initial meeting to understand your requirements and success criteria in order to provide an estimate of the number of Professional Service hours the project necessitates.

Professional Service Hours can be used for things like:

• Feature and product configuration and integration
• Performance and caching optimization
• Compute@Edge code development and code review
• Consultation with guidance and advice for best practices

How it works

For both Service Implementation and Professional Service Hours packages, our staff will personally guide you through the following stages:

• Planning: Solutions Engineering staff help you with requirements gathering, solution design, documentation, and resource allocation.
• Implementation: Solutions Engineering staff help you with configuration of Fastly services and custom VCL or Compute@Edge development.
• Testing: Solutions Engineering staff help you validate configurations and set up testing.
• Go-Live: Solutions Engineering staff monitor and address issues during final production testing and deployment.

It typically takes about 10 business days for Fastly's Solutions Engineering staff to scope your problem and initiate a solution. Implementation, Testing, and Go-Live may involve some iterative cycles depending on the complexity of your configuration.