Signal Sciences professional services

      Last updated March 08, 2021

    Signal Sciences professional services provide your organization with training, implementation, and maintenance services for the Signal Sciences Cloud WAF and Next-Gen WAF. Depending on the service offerings you select, our team will provide training and work with you to plan, test, deploy, and maintain a solution to protect your applications and origin servers. All Signal Sciences professional services are designed to be delivered remotely and can be purchased a la carte or in bundles.

    A la carte services

    The following services can be purchased a la carte.

    Implementation services

    Fastly can help you implement a solution using the Cloud WAF or Next-Gen WAF. Implementation services include personalized meetings to help you plan and deploy a customized solution for your applications and origin servers. Fastly will help you test your configuration prior to deployment.

    Training services

    Fastly can provide two different types of training sessions for up to 15 people in your organization. The introductory session teaches skills for using Signal Sciences products and provides real-world examples. The advanced session teaches skills for using the Signal Sciences API and troubleshooting the Signal Sciences Agents and Modules.

    Managed rules

    Managed rules are rules created and managed by Fastly for your organization. Fastly will create and deploy managed rules for your organization after speaking with you about your organization's requirements. Managed rules are sold in packs of five.

    Health checks

    Fastly can perform a health check of your deployment of Cloud WAF or Next-Gen WAF to ensure that your deployment is in a "good" state and being fully utilized. At your request, our team will speak with you to understand how you currently use the Cloud WAF or Next-Gen WAF and then provide you with an assessment of your deployment with suggestions for improvement.

    General services

    General services is an hourly service offering (an eight hour minimum) that provides you with access to the Solutions Engineering team.

    Essentials subscriptions

    Essentials subscriptions are bundles of implementation services, training services, managed rules, and health checks. Depending on the subscription, you may receive access to our team of support engineers.

    Continuity Essentials

    Continuity Essentials is an annual service offering that provides introductory training and an onboarding call with our team. At your request, Fastly will provide a quarterly review of your implementation and an assessment of your deployment.

    TAM Essentials

    TAM Essentials is an annual service offering that provides you with access to Shared TAMs. Your organization will receive up to two training sessions and an onboarding call with our team. At your request, Fastly will provide a quarterly review of your implementation and an assessment of your deployment. Our team will also provide a roadmap session and review all of your organization’s open support cases, bugs, and feature requests.

    Strategic TAM Essentials

    Strategic TAM Essentials is an annual service offering that provides access to a designated TAM with access to the TAM enterprise team for additional support as needed. Your organization will receive up to four training sessions, including self-paced and instructor-led sessions, an onboarding call with our team, and a monthly check-in call. At your request, Fastly will provide a quarterly review of your implementation and an assessment of your deployment. Our team will also provide a roadmap session and review all of your organization’s open support cases, bugs, and feature requests.

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