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Account info
These articles describe how to manage account access, billing, and security.
Account management
These articles describe how to manage account access.
Why is my account locked? For security reasons, Fastly limits the number of times someone can try logging in to an account. We don't want to…
Read moreFastly allows you change most of the details about your company after your account has been created, including the company name and address…
Read moreFastly allows you to define the range of IP addresses authorized on your Fastly account from which users are able to login to the Fastly…
Read moreThe Fastly web interface allows you to use a web browser to log in from anywhere. If you have trouble logging in, refer to our guide on…
Read moreThe audit log keeps track of events related to your Fastly account, users, and services. You can use the audit log to determine which…
Read moreFastly supports two-factor authentication, a two-step verification system, for logging in to the web interface and other linked Fastly…
Read moreEvent logs keep track of events related to a service. With the appropriate user role and permissions you can use event logs to determine…
Read moreThis guide describes what to do if you're having trouble logging in to https://manage.fastly.com/ or the Fastly Support portal . I can't…
Read moreAPI tokens are unique security credentials that allow human users and automated systems to prove their identity to Fastly, thereby…
Read moreBilling
These articles describe Fastly's billing and payment plans and how to make adjustments to your billing information.
We bill you as specified in your applicable ordering document. Unless otherwise specified, we will bill you monthly according to that month…
Read moreFastly offers a variety of account types, which we detail below. Trial accounts We provide several ways to give Fastly a try before you…
Read moreIf you've been assigned a superuser or billing role , you can manage your account plans, including upgrading to a paid account, and review…
Read moreAt the end of each month, your account's billing contact will be sent an email summarizing your current usage levels and the charges your…
Read moreUser access and control
These articles describe how to manage users with permission to access to your account.
Fastly allows superusers to add users to an existing account via invitation, assigning them different roles and permissions as appropriate…
Read moreAll users can change or reset their own password. If you've been assigned the role of superuser , you can reset the password of any user…
Read moreThe Fastly web interface allows you to change the name associated with your Fastly account. Changing names Anyone can change the name…
Read moreAccounts are often managed by multiple users. Each user may require different types of access based on the role they play within your…
Read moreFastly's multi-account user access feature allows you to manage your access to multiple Fastly accounts. If you've been invited as a user to…
Read moreIf your company uses an identity provider (IdP) like Okta or OneLogin to manage user authentication, you can enable Fastly's single sign…
Read moreIf you receive what appears to be a legitimate marketing communication or promotion from Fastly, you may opt-out of these emails at any time…
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