Account info

Why is my account locked? For security reasons, Fastly limits the number of times someone can try logging in to an account. We don't want to…

Fastly allows you change most of the details about your company after your account has been created, including the company name and address…

Fastly allows you to define the range of IP addresses authorized on your Fastly account from which users are able to login to the Fastly…

Fastly supports two-factor authentication, a two-step verification system, for logging in to the web interface and other linked Fastly…

The Fastly web interface allows you to use a web browser to log in from anywhere. If you have trouble logging in, refer to our guide on…

The audit log keeps track of events related to your Fastly account, users, and services. You can use the audit log to determine which…

Event logs keep track of events related to a service. With the appropriate user role and permissions you can use event logs to determine…

This guide describes what to do if you're having trouble logging in to https://manage.fastly.com/ or the Fastly Support portal . I can't…

API tokens are unique security credentials that allow human users and automated systems to prove their identity to Fastly, thereby…

We bill you as specified in your applicable ordering document. Unless otherwise specified, we will bill you monthly according to that month…

Fastly offers a variety of account types, which we detail below. Trial accounts We provide several ways to give Fastly a try before you…

If you've been assigned a superuser or billing role , you can manage your account plans, including upgrading to a paid account, and review…

At the end of each month, your account's billing contact will be sent an email summarizing your current usage levels and the charges your…

Fastly allows superusers to add users to an existing account via invitation, assigning them different roles and permissions as appropriate…

All users can change or reset their own password. If you've been assigned the role of superuser , you can reset the password of any user…

The Fastly web interface allows you to change the name associated with your Fastly account. Changing names Anyone can change the name…

Accounts are often managed by multiple users. Each user may require different types of access based on the role they play within your…

Fastly's multi-account user access feature allows you to manage your access to multiple Fastly accounts. If you've been invited as a user to…

If your company uses an identity provider (IdP) like Okta or OneLogin to manage user authentication, you can enable Fastly's single sign…

If you receive what appears to be a legitimate marketing communication or promotion from Fastly, you may opt-out of these emails at any time…