Account info

Why is my account locked? For security reasons, Fastly limits the number of times someone can try logging in to an account. We don't want to…

Fastly allows you change most of the details about your company after your account has been created, including the company name and address…

Fastly allows you to define the range of IP addresses authorized on your Fastly account from which users are able to login to the Fastly…

The Fastly control panel allows you to use a web browser to log in from anywhere. If you have trouble logging in, refer to our guide on…

Fastly supports two-factor authentication, a two-step verification system, for logging in to the control panel and other linked Fastly…

The audit log keeps track of events related to your Fastly account, users, and services. You can use the audit log to determine which…

Event logs keep track of events related to a service. With the appropriate user role and permissions you can use event logs to determine…

This guide describes what to do if you're having trouble logging in to https://manage.fastly.com/ or the Fastly Support portal . I can't…

API tokens are unique security credentials that allow human users and automated systems to prove their identity to Fastly, thereby…

We bill you as specified in your applicable ordering document. Unless otherwise specified, we will bill you monthly according to that month…

Fastly offers a variety of account types, which we detail below. Trial accounts We provide several ways to give Fastly a try before you…

You can cancel your Fastly account at any time. Have your account owner follow these steps: Deactivate and then delete all services on…

If you've been assigned a superuser or billing role , you can manage your account plans, including upgrading to a paid account, and review…

At the end of each month, your account's billing contact will be sent an email summarizing your current usage levels and the charges your…

You can upgrade your Fastly account for delivery services in the control panel. Have an account superuser follow these steps: Go to…

Fastly allows superusers to add users to an existing account via invitation, assigning them different roles and permissions as appropriate…

All users can change or reset their own password. If you've been assigned the role of superuser , you can reset the password of any user…

The Fastly control panel allows you to change the name associated with your Fastly account. Changing names Anyone can change the name…

This guide explains how to configure user roles and permissions to manage access within your account. Accounts are often managed by multiple…

Fastly's multi-account user access feature allows you to manage your access to multiple Fastly accounts. If you've been invited as a user to…

This guide explains how to set up and enable single sign-on (SSO) when using an identity provider (IdP) for authentication. SSO allows users…

If you receive what appears to be a legitimate marketing communication or promotion from Fastly, you may opt-out of these emails at any time…